My pullout organizer takes a bit of a tug to open. Is that normal?

Faq Answer

Most Simply Put Pullouts are equipped with soft-close slides that give you a smooth open and soft, self-close. To get that self-closing action, it takes a bit of extra pull force when you open it to load the spring mechanism in the slide module with enough energy to pull the unit completely closed. The premium slides on your Simply Put pullouts are your assurance that when you open your organizer and feel that little extra bit of pull, you know you’ll get a smooth, soft and complete self-close, every time.